SendGrid is Tormano's primary email delivery service. AWS SES is supported as a backup provider for orgs that already have it.
Setup
Settings > Integrations > SendGrid > Connect. Either use Tormano's shared SendGrid account (faster but lower deliverability) or your own paid SendGrid account (recommended for >5K emails/month).
Sender verification
Add a verified sender — typically noreply@yourorg.com or hello@yourorg.com. SendGrid emails a verification link to the address you provide.
Domain authentication (DKIM, SPF, DMARC)
For best deliverability, authenticate your sending domain. SendGrid generates 3 DNS records:
- DKIM —
s1._domainkey.yourorg.comands2._domainkey.yourorg.com - SPF —
v=spf1 include:sendgrid.net ~all - DMARC —
v=DMARC1; p=quarantine; rua=mailto:dmarc@yourorg.com
Add these at your DNS host. Verify with Settings > Integrations > SendGrid > Verify Domain.
Activity logs
Settings > Integrations > SendGrid > Activity shows every email Tormano sent: recipient, timestamp, status (delivered / bounced / spam), open/click events. Click any row for the full event timeline.
Bounce and spam handling
Hard bounces and spam complaints automatically add the recipient to your suppression list. They won't get future emails until you manually remove them. View suppressions at Settings > Communications > Suppression List.