TormanoSendGrid is the platform email provider that powers Tormano's transactional and campaign email. Email delivery is fully managed by Tormano — nothing to configure on your side. Email works out of the box.
What you control
You don't wire SendGrid up yourself, but you do control how your mail is branded and how well it lands:
- Your from name and reply-to come from your organization profile and your connected email accounts.
- Outbound sending from a connected inbox (Gmail/Outlook) routes through your own mailbox instead — see "Connecting your email inbox".
Improve deliverability with domain authentication (DKIM, SPF, DMARC)
For the best inbox placement on bulk sends, authenticate the domain you send from at your DNS host. The three record types that matter:
- DKIM — a signing key published as a
._domainkeyTXT/CNAME record so receivers can verify the message wasn't altered. - SPF — a TXT record listing the servers allowed to send for your domain (e.g.
v=spf1 include:sendgrid.net ~all). - DMARC — a policy record (e.g.
v=DMARC1; p=quarantine; rua=mailto:dmarc@yourorg.com) that tells receivers what to do with mail that fails the checks above.
Setting a physical mailing address on your organization profile also keeps bulk email CAN-SPAM compliant.
Bounce and unsubscribe handling
Unsubscribes and hard bounces are suppressed automatically — a recipient who unsubscribes or bounces won't receive further campaign email. This suppression is handled for you; there is no separate suppression-list page to maintain.