TormanoTormano can sync with your inbox so emails sent from the CRM go through your real account, and replies come back automatically.
Why connect
- Replies land in your real inbox where you'll see them.
- Outbound CRM emails come from your real address, not a no-reply.
- The recipient can reply, forward, archive normally.
- Recent emails between you and a contact show on the contact's timeline automatically.
Supported providers
The Accounts & Sync screen connects two providers, both through secure OAuth (you never enter your mail password into Tormano):
- Gmail / Google Workspace — connect with Google via OAuth2.
- Microsoft 365 / Outlook — connect with Microsoft via OAuth2.
Generic IMAP/SMTP accounts are not self-serve in this screen today; if you need a non-Google, non-Microsoft mailbox connected, contact support.
Where to connect
Open Email > Accounts & Sync (/email-sync). Click Connect, sign in with Google or Microsoft, and approve access. The OAuth grant covers reading and sending on your behalf.
What syncs
- Inbound and outbound messages between your address and any CRM contact.
- Auto-link to contact records by email address (including CC/BCC matches).
Privacy and isolation
Synced emails are visible only to you (or to your team if you mark them shared). Per-org isolation is strict — your emails don't leak to other Tormano orgs.