TormanoTormano does not send text messages. No outbound SMS is originated by the platform - not one-to-one texts, not campaigns, not automated messages, and not payment or shift reminders. Your outbound channels are email and, if you set it up, WhatsApp.
Your messaging data is all still here
Messages (/sms-campaigns) stays open and stays editable. Nothing was deleted:
- Campaigns - every campaign you built, with its audience and its history.
- Templates - your message templates, still editable.
- Opt-Outs (TCPA) - your opt-out list, still authoritative and still growing.
Message history and consent records are retained alongside them.
Texts sent to you are still answered
Your number stays registered, so inbound messages still arrive. STOP unsubscribes the sender and records the opt-out, START re-subscribes them, and HELP returns program and support information. Those replies travel back on the inbound leg and are unaffected.
What to reach people with
- Email - campaigns, sequences, and one-to-one mail. See "Sending an email campaign".
- WhatsApp - a two-way messaging channel that runs on your own Meta Business account rather than on a Tormano number. Set it up on the WhatsApp page under its Settings tab.
- Video messages - record and send a tracked video from the Video Messages tab.
Tormano does not place phone calls. There is no in-app dialer, and Tormano does not record calls. You can still log a call you made yourself as an activity on a record so the timeline stays complete.