TormanoOnline donations require a connected Stripe account. Tormano uses Stripe Connect so donations go directly to your nonprofit’s bank account, not Tormano’s.
Where to connect
Open Settings > Payments. The Stripe Connection section has a Connect Stripe Account button.
Connecting
- Open Settings > Payments and click Connect Stripe Account.
- You’re taken to Stripe to create or link an account.
- Complete Stripe’s checks on your identity and bank account. Stripe handles the payment processing, security, and compliance.
- Back in Tormano, the section shows your status, Connected and Active once Stripe’s checks finish, along with whether Charges and Payouts are switched on.
What online donations cost
Your organization pays two fees on every online donation, and both are taken out of the same transaction before the money reaches you:
- Stripe’s processing fee, charged by Stripe. The standard US rate is 2.9% + 30 cents per successful card charge. Bank transfers and international cards are priced differently, and your own rate is itemized in your Stripe dashboard.
- Tormano’s platform fee, 2% per gift on the Nonprofit edition.
All in, a typical card donation costs about 4.9% + 30 cents. On a $100 gift that is roughly $5.20 in total fees, leaving about $94.80 settled to your account.
Gifts you record by hand carry no platform fee. Once you are connected, the Payments page shows the exact percentage applied to your account.
Donation forms
Once Stripe is connected, build the forms donors give through at Settings > Donation Forms. Gifts made on those forms are recorded against the donor automatically, with the Stripe payment reference filled in.