TormanoTormano handles recurring gifts (sustainers) from sign-up to renewal through Stripe.
How a recurring gift starts
- A donor signs themselves up on one of your donation forms by ticking Make this a monthly gift. This is the most common way.
- Your team enters one for a donor who pledged in person, at a gala or a board meeting.
- It comes across in an import when you move from another system.
Frequencies
Monthly, quarterly, and annually. Choose which ones your forms offer under Supported Frequencies in Recurring Gift Settings (Donations > Recurring Gifts).
Lifecycle
- Active: Stripe charges on schedule, and each successful charge is recorded as a donation linked to the recurring gift.
- Past due: the last attempt failed. Tormano retries, by default three times three days apart, and can email the donor a card-declined notice with a link to update their details.
- Canceled: stopped by the donor or by your team. No further charges.
- Paused: stopped for now; your team can resume it.
Set the number of retries, how far apart they are, and whether the donor is emailed under Failed Payment Handling (Dunning) in Recurring Gift Settings.
The recurring gifts dashboard
The Recurring Gifts tab opens on a Performance Overview showing your monthly recurring revenue, the churn rate over the last 30 days, and how many recurring gifts started this month. Below it, every active recurring gift is listed with its amount, frequency, and status.
Donor self-service
Donors can manage a recurring gift, including canceling it, from the donor portal without contacting you. See Give donors a portal of their own.