Recurring gifts are the highest-LTV donor segment. Tormano supports them end-to-end through Stripe.
How a sustainer is created
- Donor self-signs up through one of your donation forms by checking "Make this a monthly gift" — most common path.
- Staff enters one at
/nonprofit/recurring-gifts > + New Recurring Giftfor a donor who pledged offline (board member, gala attendee). - Imported from another platform during migration.
Frequencies
Monthly, quarterly, semi-annual, annual. Custom intervals via API.
Lifecycle
- Active — Stripe charges automatically on schedule. Each successful charge writes a regular donation record linked to the recurring schedule.
- Past due — last attempt failed. Tormano retries up to 3 times over 7 days (the dunning window). Donor gets a "card declined" email with a self-service update link.
- Cancelled — manual cancel by donor or staff. No more charges.
- Paused — staff can pause for hardship requests, then resume.
Sustainer dashboard
/nonprofit/recurring-gifts shows:
- Total monthly recurring revenue (MRR)
- Active sustainer count
- Churn rate (cancellations in last 30 days)
- 12-month revenue projection
- New vs lost this month
- Recent activity feed
Donor self-service
Donors can update their card, change frequency, or cancel from the donor portal at <your-org>.tormano.com/portal without contacting you. Every self-service action sends a notification to your fundraising team.