TormanoTormano uses Stripe Connect, so money goes straight to your own bank account and never passes through Tormano.
Your organization is the merchant of record. Your Stripe account pays Stripe’s processing fee, a standard US rate of 2.9% + 30 cents per card charge, and Tormano’s platform fee sits on top of it:
- Nonprofit edition: 2% per gift. All-in on a card donation, about 4.9% + 30 cents. See Connect Stripe to take online donations for a worked example.
- Business edition: 0.25% per payment. All-in on a card payment, about 3.15% + 30 cents.
Payments and gifts you record by hand carry no platform fee. Once Stripe is connected, Settings > Payments shows the exact percentage applied to your account.
What Stripe powers
- Online donations (one-time and recurring, on the Nonprofit edition).
- Event registration payments.
- Invoice and quote payments on the Business edition: once Stripe is connected, a payment link is added to every invoice and quote you raise under Documents > Quotes & Invoicing.
Setup
Set up Stripe at Settings > Payments. Click Connect Stripe Account to create a Stripe account or link one you already have, then complete Stripe’s checks on your identity and bank account. Once connected, the page shows your status.
Disputes and refunds
Handle disputes and refunds in your Stripe dashboard. A refund issued there updates the matching donation or payment in Tormano automatically.
Who pays for a dispute
Because your organization is the merchant of record, a dispute is against you, not against Tormano. Stripe takes the disputed amount and its own dispute fee from your Stripe account, and you answer the dispute in Stripe before its deadline. Tormano tells your administrators when a dispute opens and when it closes, but does not cover either amount.
On a refund, Stripe takes back the refunded amount and keeps the processing fee it charged originally. Tormano returns its own platform fee in proportion to what you refunded.