Delete a contact, or erase one for good

Deleting a contact hides it from your lists. Nothing is destroyed, so the record can be brought back.

Bringing a deleted contact back

Email support@tormano.com and ask for the contact to be restored. Its activities, deals or donations, and tags are still attached and come back with it.

Permanently erasing a contact

When a contact and all their personal information genuinely have to go, for example under a right-to-be-forgotten request, use Settings > Data Compliance > Deletion Requests. There are three kinds:

• Anonymize: removes the personal details but keeps the totals, so your reporting still balances.
• Contact Erasure: removes the contact and their personal information.
• Full Deletion: removes the contact and everything attached to it.

All three are written to the audit trail, and all three are permanent. Unlike a delete, an erasure cannot be undone.

Related exports

If you need to hand a contact their data before erasing it, the Data Exports tab on the same page produces a subject access request export.