TormanoDeleting a contact in Tormano is a soft delete - the record is hidden from lists but retained in the database, so it can be recovered rather than being destroyed on the spot.
Recovering a deleted contact
There is no self-service "Deleted Records" screen in the app today. To bring a soft-deleted contact back, contact support (or use the API) to have it restored - its linked activities, deals/donations, and tags are still attached and come back with it.
Permanently erasing a contact
When you actually need a contact and all their personal data gone - for example a GDPR or CCPA right-to-be-forgotten request - use Settings > Data Compliance > Deletion Requests. You can request one of three deletion types:
- Anonymize - strip identifying details but keep aggregate records.
- Contact Erasure - remove the contact and their PII.
- Full Deletion - remove the contact and its associated data.
These are logged in the immutable audit trail. (This is different from soft delete: erasure is intentionally irreversible.)
Related exports
If you need to hand a contact their data before erasing it, the Data Exports tab on the same page can produce a "GDPR Subject Access Request" export.