TormanoSettings > Data Compliance is where you answer privacy requests under the GDPR, the CCPA, and equivalent laws. It has three tabs: Data Exports, Deletion Requests, and Account.
Data Exports
When someone asks to see everything you hold about them, choose the GDPR Subject Access Request export type here and Tormano assembles a downloadable file of that contact’s data. Finished exports are listed in the export history on the same tab.
Deletion Requests
For a right-to-be-forgotten request, open Deletion Requests > New Deletion Request, find the contact, and pick a deletion type:
- Anonymize: removes the personal details but keeps the totals, so your reporting still balances.
- Contact Erasure: removes the contact and their personal information, while their gifts or deals remain as anonymous figures.
- Full Deletion: removes the contact and everything attached to them, including those figures.
Every request is written to the audit trail, and all three are permanent. This is not the everyday delete on a record, which can be undone: see Delete a contact, or erase one for good.
Account
The Account tab lets an Owner or administrator delete the entire organization and everything in it. Deletion is scheduled 30 days out and can be canceled from this page until then. After that it is permanent.