TormanoIf gifts are not showing a matching-gift status, work through these in order.
The account is not connected
Open Settings > Integrations > Double the Donation. The status at the top must read Connected. If it says Not connected, nothing is being registered: paste your public and private keys from your Double the Donation account and click Verify & Connect. There is nothing else to switch on.
The gift was anonymous
Anonymous gifts are never registered, because a match request has to identify the donor to their employer. This cannot be overridden for an individual gift.
The gift was imported or offline
Only gifts paid online through Tormano are registered. Gifts brought in by an import, and cash or check gifts you recorded by hand, are skipped.
It has not been 15 minutes yet
New gifts are registered within about 15 minutes, so one completed moments ago will not have a status yet.
The donor never picked an employer
The employer search is optional. If a donor skipped it, Double the Donation still tries to work out the employer from their email address, so the status can sit at identification in progress or unknown employer for a while.
One gift keeps failing
If Double the Donation keeps rejecting a gift, Tormano stops after five attempts and records the reason on the donation. That stop is permanent for that gift, and reconnecting does not restart it. Check that your public key is still valid, so later gifts register, then add the stopped gift in Double the Donation directly.
Volunteer sign-ups are not syncing
Double the Donation’s Volunteering module is a paid add-on to their Essentials plan. Volunteer grant and shift tracking need it active on your account, which you can tell from the Registrations tab in your Double the Donation portal. If sign-ups are not syncing, ask Double the Donation to add Volunteering to your plan.
You cannot find the integration
Double the Donation is available in the Nonprofit edition only.