TormanoIf gifts are not showing a matching-gift status, work through these in order.
The settings page shows a red banner
If Settings > Integrations > Double the Donation shows Matching-gift registration is turned off, Tormano itself is not yet holding live Double the Donation partner credentials, so nothing is being sent regardless of your own connection. Contact Tormano support. When live credentials are in place, the sweep reaches back 14 days, so gifts completed more than 14 days before that point are never registered and have to be entered in Double the Donation directly.
The gift was anonymous
Anonymous gifts are never registered, by design: a match request has to identify the donor to their employer. This is not a fault, and it cannot be overridden for an individual gift.
The gift was imported or offline
Only completed gifts paid online through Tormano are registered. Gifts created by an import, and manually recorded cash or check gifts, are skipped.
It has not been 15 minutes yet
Registration runs on a sweep about every 15 minutes and looks back over the previous 14 days. A gift completed moments ago will not have a status yet.
The donor never picked an employer
The employer search is optional. If a donor skipped it, Double the Donation still tries to identify the employer from their email address, so the status may sit at identification in progress or unknown employer for a while. That is normal.
One gift keeps failing
If Double the Donation rejects a particular gift repeatedly, Tormano stops retrying that gift after five attempts and records the reason on the donation, rather than re-sending the same failing request every 15 minutes for two weeks. That stop is permanent for that gift: reconnecting does not restart it. Check that your public key is still valid in your Double the Donation account so that later gifts register, and add the stopped gifts in Double the Donation directly.
Volunteer sign-ups are not syncing
Double the Donation Volunteering is a paid add-on and is not included in the Essentials plan. Volunteer grant and shift tracking require this feature to be active on your account, indicated by the Registrations tab in your Double the Donation portal. If your volunteer sign-ups are not syncing, contact Double the Donation to add Volunteering to your plan.
I cannot find the integration
Double the Donation is a Nonprofit-edition integration. It is not offered on the business edition of Tormano.