Workflows run on real data, so testing them carefully matters.
Test mode
Before activating, click Test on the workflow. Pick a sample record (e.g. a specific contact) and Tormano simulates the run — showing what would happen at each step without actually doing it. No emails sent, no fields updated, no tasks created.
Run logs
Once active, every workflow run is logged at /automations/[id]/runs. Each run shows:
- The triggering record.
- Each step's outcome (success / skipped / failed).
- Any error messages.
- Total duration.
Filter by status to find failed runs.
Common failures
- Email step failed — usually a SendGrid issue (rate limit, suppressed recipient). Check Settings > Integrations > SendGrid > Activity.
- Webhook timeout — the destination took >30s. Make the webhook async on their side, or reduce payload size.
- Field update failed — usually a permission issue (the workflow tried to update a field the workflow's effective user can't write).
Pausing in production
If a workflow is misbehaving, Pause it from the list view. All future trigger events will be queued but not run. When you resume, queued events fire in order.
Rate limits
Each workflow can fire at most 1,000 times per hour to prevent runaway loops. Fix the underlying cause if you hit the limit; don't just raise the cap.